Returns & Refund Policy

At Kuptee, we take immense pride in every jar we send out. All our products — sauces, pickles, and dips — are freshly handcrafted in small weekly batches with no preservatives. Because they are perishable food items, our return policy differs from that of standard goods.

We do not accept returns of opened or partially consumed products for hygiene and food-safety reasons. However, if your order arrives damaged, incorrect, or with a quality concern, we will always make it right — with a replacement or a fair resolution after quick verification.

Because our products are fresh, handcrafted food items, we evaluate each case individually. Here is a clear breakdown of what qualifies:

We have kept this as simple as possible. No long forms, no call centres. Just send us a WhatsApp message or email — we respond within a few hours.

Depending on your situation and preference, we offer the following resolution options:

Refunds are processed to the original payment method where possible. If you paid via UPI, refunds go back to the same UPI ID. If you paid via bank transfer, they return to the originating account.

Despite our best packaging efforts, transit can sometimes be rough. Here is exactly what we do:

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  Broken or cracked glass jar — full replacement or refund, no return required. You do not need to send the broken jar back.
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  Leaking or compromised seal — full replacement or refund. We may ask for a photo of the tamper ring.
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  Wrong product — we dispatch the correct item in the next weekly batch and you keep the wrong one, with our apologies.
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  Missing item — if an item from your order is missing, we dispatch it at no extra charge.
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  Spoiled on delivery — While uncommon, if a product arrives spoiled or unsafe, we will replace or refund it.

We pack all orders in recycled cardboard with paper cushioning. Glass jars are individually wrapped. If your outer box looks significantly battered at delivery, please photograph it before opening and share with us.

As a fresh food brand, certain situations fall outside our return window for valid food-safety reasons:

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  Taste preference — we provide heat levels and full ingredient lists for every product. If the flavour isn't to your liking, we're sorry — but taste is personal and we cannot accept returns for this reason.
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  Opened jars — once a jar is opened, we cannot accept it back for food safety reasons, even if unused.
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  Reports after 24 hours — we are unable to verify the condition of perishable products after this window. Please report promptly.
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  Improper storage — products that have been stored incorrectly (e.g. not refrigerated after opening, kept in sunlight or heat) cannot be returned.
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  Gift orders sent to third parties — if you sent a Kuptee order as a gift, the recipient needs to contact us directly with photos. We handle this case by case.

We are a small team and every jar is prepared in small batches with care and attention to quality.. Reach us through any channel below — WhatsApp is the fastest.